My popup isn't showing on my store

If your campaign is set up but not appearing on your storefront, work through these checks in order. Most issues are resolved by step 1 or 2.

1. Check that the app embed is active

This is the most common cause. The 1ClickPopup app embed must be turned on in your Shopify theme for any campaign to display.

Go to Shopify Admin > Online Store > Themes
Click Customize on your current theme
Open App embeds (in the left sidebar)
Make sure 1ClickPopup is toggled on
Click Save

Important: The app embed is per-theme. If you recently switched themes, you'll need to activate it again on the new theme.

Embedded campaigns (Opt-in embedded and Gamified embedded) also need the 1ClickPopup Form block added to your theme, with the campaign's Campaign ID entered in the block. They appear only where that block is placed.

2. Make sure the campaign is active

On the Campaigns page, check the status toggle next to your campaign. If it shows Paused, the campaign won't display on your store. Toggle it to Active.

If you've reached your plan's monthly view limit, all campaigns pause until your views reset, and a banner shows in the app. You can check your usage on the Plans page, in the Current plan card.

3. Check your targeting rules

Your campaign's targeting may be preventing it from showing. Open the Campaigns page, click Campaign settings on your campaign, and check for these common issues:

Devices is set to Desktop but you're testing on your phone (or vice versa). The options are All devices, Desktop and Mobile; tablets count as Mobile.
Page URL rules are excluding the page you're testing on
Visitor type is set to Show only to new visitors - if you've already signed up through a 1ClickPopup form in this browser, you no longer count as a new visitor. (Show only to returning visitors works the other way: it shows only to visitors who have signed up.) This has nothing to do with first or repeat visits.
Schedule is set to a date range that hasn't started yet or has already ended
Location rules are excluding your current location
Browser language rules are excluding your browser's language
Cart value threshold is set and your cart doesn't meet it

4. Check your display frequency settings

If you've already seen and closed the popup during testing, it may not show again due to your frequency settings:

Show again after - if this is set to several days, the popup won't reappear until that time passes
Hide after signup - on by default for most templates. If you submitted the form during testing, the popup is now hidden for your browser
Limit views per visitor - if you've hit the maximum number of views, the popup stops appearing
Limit total signups (or Limit unique views for announcements) - once the campaign reaches this total, it stops showing for everyone and the campaign card shows a Limit reached badge. Raise or remove the limit to show it again.

To reset for testing: Open your store in an incognito/private browser window. This clears all previous visit data so the popup treats you as a new visitor.

5. Check for competing campaigns

If you have multiple active campaigns targeting the same page, only one may display at a time. Check your other active campaigns to see if another one is taking priority.

Try pausing other campaigns temporarily to confirm whether your campaign appears on its own.

6. Check for theme conflicts

In rare cases, your Shopify theme's CSS or JavaScript can interfere with the popup rendering. If you've confirmed everything above is correct:

Go to Settings > General in the 1ClickPopup app
Under Style isolation, change from Standard to Strict (Shadow DOM)
Test again on your store

Note: Strict (Shadow DOM) prevents theme interference but may prevent email autofill. Switch back to Standard if autofill is important for your visitors.

Still not working?

Your campaign name
The URL of the page where you're testing
Whether you're testing on desktop or mobile

We'll take a look and get it sorted.